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Who can use this?
  • Viewing your Message Credits balance is available to all plans.
  • Only Account Owners and Admins can top up, view detailed transaction history, and manage billing.
Message Credits are a prepaid wallet that funds your WhatsApp messaging — similar to a prepaid phone plan. When it’s empty, WhatsApp messages stop sending until you top up. For what actually gets charged and why, see How WhatsApp Message Pricing Works.

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Checking your balance

Go to Settings → Billing → Message Credits to see your current balance and full transaction history.

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Topping up

  1. Go to Settings → Billing → Message Credits.
  2. Enter the amount you want to add and click Add Credits.
  3. Complete the payment.
You’ll get an in-app notification and an email confirmation once the top-up completes.
  • Recharge any amount from ₹100 / 2,000 per top-up.
  • Payment is by the card on file for your subscription, or via Razorpay.
  • 18% GST applies to INR top-ups.
  • New accounts may start with free trial or onboarding credits already in the wallet.

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What happens if your balance runs out

  • If your balance is at zero or negative, you lose access to sending messages — including replying in conversations and running broadcasts — until you top up.
  • A scheduled broadcast that doesn’t have enough balance to complete will not send, and shows a failed status rather than partially sending.
  • Gallabox estimates the credits a new broadcast will use before you send it, so you can check your balance covers it in advance.

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Low-balance notifications

Gallabox can notify your account’s Owners and Admins — in-app and by email — before your balance runs out, so a broadcast or conversation doesn’t fail mid-send. This isn’t on by default for every account; if you’d like proactive low-balance alerts turned on, ask support to enable it.

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Usage history

Message Credits transaction history covers Free conversations, business-initiated messages, and customer-initiated messages, and can be exported for up to the last 6 months at any time — useful for auditing spend by category or campaign. See Reduce Your WhatsApp Message Costs for how to use this to lower spend.

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FAQs

If your Message Credits balance was insufficient at send time, the broadcast is not sent and shows a failed status rather than sending partially. Top up and resend.
No — your balance carries forward; it’s a prepaid wallet, not a monthly allowance that resets.
Only Account Owners and Admins can add credits or view the detailed billing screen. Other roles can’t access Settings → Billing.