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Who can use this?
  • Billing FAQs are available to all Gallabox users.
  • Roles: Admin role for billing management questions
Common questions about billing, subscriptions, Message Credits, and AI Credits in Gallabox. This page links to the detailed guides — each linked page is the source of truth.

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The Big Picture

Your plan is a flat subscription fee that unlocks Gallabox features. Message Credits and AI Credits are separate usage-based add-ons layered on top of it — Message Credits pay for WhatsApp per-message charges, AI Credits pay for AI-powered feature usage. See the Pricing & Billing Overview.
No — Message Credits currently apply to WhatsApp only. Other channels in Gallabox are covered by your subscription plan, with no separate per-message charge today.
No — they’re separate wallets. Message Credits pay for WhatsApp’s per-message charges. AI Credits pay for AI-powered features like Chat AI Agent and GPT powered features. See Message Credits and AI Wallet.

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Plan & Subscription

Settings → Billing → Change Plan — see Billing & Subscriptions for upgrade steps and proration.
Yes — downgrades take effect at the end of your billing period and your data is preserved. See Billing & Subscriptions for what to check first.
Yes — you keep access until the end of your billing period, and data is retained for 30 days after. See Billing & Subscriptions.

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WhatsApp Message Pricing

Replying to a customer inside the 24-hour service window is free — both plain text and Utility/Authentication templates. Marketing templates are charged regardless of timing. See How WhatsApp Message Pricing Works.
Utility and Authentication templates are only free inside the customer’s 24-hour service window. Sent outside that window, they’re billed like any other business-initiated template. Check the send time against the customer’s last message.
Conversations starting from a Click-to-WhatsApp ad or Page button get a longer free window — the Ad Engagement Window — lasting up to 72 hours and not reset by further replies.
Time Utility/Authentication sends inside the service window, use the Ad Engagement Window for ad-driven conversations, and be deliberate with Marketing sends. See Reduce Your WhatsApp Message Costs.

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AI Credits

Any AI-powered feature — Chat AI Agent, AI Reply, AI Rewrite, AI Translate, GPT nodes. See the AI Wallet overview for per-feature costs.
AI-powered features stop working until you top up; non-AI features continue normally. See the AI Wallet overview.
Yes — Settings → Billing → AI Wallet → Buy Top-Up. See the AI Wallet overview.

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Invoices & Payments

Settings → Billing → Invoices — see Billing & Subscriptions.
Settings → Billing → Payment Method — see Billing & Subscriptions.
Contact support with your invoice number — see Billing & Subscriptions for the refund process.

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General

Contact Gallabox sales with details about your organization.
Tax is applied based on your billing address and itemized on each invoice.
  • GST (India): itemized on each invoice; contact support with the invoice number if a credit note isn’t reflected in the GST portal.
  • TDS (India): contact support with your TDS certificate for acknowledgment or a refund claim.
  • Tax exemption: contact support to update your billing profile.