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Who can use this?
  • Gallabox users with the Web Chat channel set up or considering setting it up.
  • Roles: Owners, Admins, and roles with Web Agent configuration permission can configure Web Chat.
Web Chat is available on all Gallabox plans. Chat AI Agents on Web Chat are available on Basic plan (without Knowledge Base). Knowledge Base for AI Agents requires Essential or Advanced.

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Setup and Installation

Create a Chat AI Agent with Web as the channel (AI Agents and Bots → Create New → Chat AI Agent), configure the widget in Settings → Web Widget Settings, then add the embed code to your site. Full steps: Web Chat Setup.
Just before the closing </body> tag in your website’s HTML. CMS-specific instructions: Web Chat Setup.
Check the embed code placement, CSP/script blocking, agent status, and browser console. Full debugging checklist: Web Chat Setup.

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Widget Customisation

Yes — set the colours in AI Agents and Bots → [Your Agent] → Settings → Web Widget Settings. Full options: Web Chat Widget Customisation.
Yes. Each Chat AI Agent has its own widget configuration. You can create multiple agents with different configurations and embed different agents on different pages of your website. This is useful if different pages serve different purposes (e.g., a pricing page vs. a support page).

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Chat AI Agent on Web Chat

Check that the agent is active, AI credits are available in your AI Wallet, and the session hasn’t timed out (Web Chat sessions time out after 1 hour of inactivity by default). See Chat AI Agent Channel Behaviour.
Web Chat and WhatsApp/Instagram use separate configurable inactivity settings. WhatsApp and Instagram default to 3 minutes. You can change the timeout in the agent’s drop-off settings. Details: Chat AI Agent Channel Behaviour.

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Contact Capture and Handoff

Enable Contact Capture in AI Agents and Bots → [Your Agent] → Settings → Web Widget Settings, select the Email field, and choose when to ask. See Web Chat Setup.
Enable Handoff Configuration in AI Agents and Bots → [Your Agent] → Settings → Web Widget Settings, select the WhatsApp channel, and choose a display style. Details: Web Chat Visitor Tracking.

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General

Web Chat is created with a Web AI Agent. Rule-based bot flows are not available on Web Chat. Configure a WhatsApp handoff when a visitor needs to continue the conversation with your team.
Yes. The Web Chat widget is responsive and works on mobile browsers. The widget adapts to the visitor’s screen size automatically. You can also control the widget position separately for mobile using custom CSS.