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Who can use this?
  • Gallabox users with Analytics access and at least one connected WhatsApp channel.
Use WhatsApp Failed Messages when you need the recent message-level details behind a delivery failure.

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Plan Availability

This report has no separate frontend plan gate. It appears according to your Analytics permission and WhatsApp channel access.

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Review Failed Messages

  1. Open Analytics.
  2. Select WA Failed Message.
  3. Search for and select one or more WhatsApp channels.
  4. Review the message ID, content, recipient, date and time, remarks, channel, and sender.
  5. Use the failure details to decide whether the message or recipient data needs correction.
The report shows up to the latest 50 matching message logs from the last 15 days. It includes messages with a failed or error status.

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Example

Scenario: A customer says an order update never arrived.
  1. Select the WhatsApp number used for order updates.
  2. Find the recipient and send time in the failed-message table.
  3. Review Remarks and the failure details.
  4. Correct the number, template, or sending condition before trying again.

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FAQs

The screen shows the latest 50 message logs from the last 15 days. Use a generated message report when you need a wider reporting period.
Yes. Search for each channel and add it to the current selection.
Use Message Reports to generate a downloadable message report for a selected date range.

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Next Steps

  • Select the WhatsApp channel associated with the failed send.
  • Use the message ID and remarks when investigating the failure.