Who can use this?
- Billing FAQs are available to all Gallabox users.
- Roles: Admin role for billing management questions
Common questions about billing, subscriptions, AI credits, and message pricing in Gallabox.
This page links to the detailed guides — each linked page is the source of truth.
Plan & Subscription
How do I upgrade my plan?
How do I upgrade my plan?
Go to Settings → Billing → Change Plan — see Billing & Subscriptions for the full upgrade steps and proration details.
Can I downgrade my plan? What happens to my data?
Can I downgrade my plan? What happens to my data?
Yes — downgrades take effect at the end of your billing period and your data is preserved. See Billing & Subscriptions for what to check before downgrading.
Can I switch from monthly to annual billing?
Can I switch from monthly to annual billing?
Yes — via Settings → Billing → Change Billing Cycle. See Billing & Subscriptions for details.
Can I cancel my subscription? What happens to my data?
Can I cancel my subscription? What happens to my data?
Yes — you keep access until the end of your billing period, and data is retained for 30 days after. See Billing & Subscriptions for the cancellation steps.
AI Credits
What uses AI credits in Gallabox?
What uses AI credits in Gallabox?
Any AI-powered feature (Chat AI Agent, AI Reply, AI Rewrite, AI Translate, GPT nodes) — see the AI Wallet overview for per-feature costs.
What happens to unused AI credits at the end of a billing cycle?
What happens to unused AI credits at the end of a billing cycle?
Your plan’s monthly allocation resets each billing cycle. Purchased top-up credits do not reset and remain in your wallet. See the AI Wallet overview.
What happens when my AI credits run out?
What happens when my AI credits run out?
AI-powered features stop working until you top up; non-AI features continue normally. See the AI Wallet overview.
Can I buy extra AI credits without upgrading my plan?
Can I buy extra AI credits without upgrading my plan?
Yes — via Settings → Billing → AI Wallet → Buy Top-Up. See the AI Wallet overview.
WhatsApp Message Pricing
Why am I being charged for WhatsApp messages?
Why am I being charged for WhatsApp messages?
WhatsApp (owned by Meta) charges per message on the WhatsApp Business API. These charges are separate from your Gallabox subscription fee and are billed by Gallabox on Meta’s behalf. Marketing, Utility, and Authentication templates have different per-message rates.Check Message Credits for full details.
How do template categories affect WhatsApp charges?
How do template categories affect WhatsApp charges?
Marketing, Utility, and Authentication templates are charged per message at their applicable category rate. See Message Credits for details.
Do images and files cost more than text messages?
Do images and files cost more than text messages?
No — media does not change a template’s category rate. Charges apply per template message based on its Marketing, Utility, or Authentication category.
Can I reduce my WhatsApp message costs?
Can I reduce my WhatsApp message costs?
Yes — choose the appropriate template category and review your templates. See the cost-reduction tips in Message Credits.
Invoices & Payments
Where can I download my invoices?
Where can I download my invoices?
Go to Settings → Billing → Invoices — see Billing & Subscriptions.
How do I update my payment method?
How do I update my payment method?
Go to Settings → Billing → Payment Method — see Billing & Subscriptions.
I was charged incorrectly — what do I do?
I was charged incorrectly — what do I do?
Contact Gallabox support with your invoice number — see Billing & Subscriptions for the refund process.
Can I get a refund?
Can I get a refund?
It depends on your plan type — see the refund policy in Billing & Subscriptions.
General
Do you offer discounts for nonprofits or startups?
Do you offer discounts for nonprofits or startups?
Contact Gallabox sales with details about your organization. We may have special pricing for nonprofits, startups, and educational institutions.
How is tax handled on my invoice?
How is tax handled on my invoice?
Tax (GST or local tax) is applied based on your billing address and added to each invoice.
- GST (India): GST is itemized on each invoice. If an invoice or credit note isn’t reflected in the GST portal, contact Gallabox support with the invoice number.
- TDS (India): if your business deducts TDS on payments to Gallabox, contact support to share the TDS certificate and request acknowledgment or a refund claim for the deducted amount.
- Tax exemption: if you have a tax exemption certificate, contact Gallabox support to update your billing profile.
Related Articles
- Billing & Subscriptions — manage your plan and billing
- AI Wallet Overview — AI credits and usage
- Message Credits Overview — per-message pricing
- Account Security Overview — secure your account