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Who can use this?
  • AI Wallet management is available to all plans.
  • Only the Account Owner or users with the Admin role can monitor usage and purchase top-ups.
The AI Wallet holds your monthly AI credit allocation — credits are consumed when AI-powered features are used. Each plan includes a monthly credit allowance; additional credits can be purchased as top-ups.

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Plan Availability & Credit Allocation

Credit top-ups are available on all plans in increments of 1,000 credits.

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What Uses AI Credits?

AI credits are consumed by any feature that calls an AI model (OpenAI GPT-4 or equivalent):

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Credit consumption examples

Chat AI Agent:
  • Customer asks a question → AI responds → ~3 credits consumed
  • 500 credits on Basic = ~165 AI responses/month (at 3 credits/response)
Bot flow with GPT Dialog:
  • Flow with GPT Dialog node handles 50 conversations/day
  • Each conversation ~5 AI responses
  • Daily consumption: 50 × 5 × 3 = 750 credits/day
  • Monthly: ~22,500 credits (exceeds Basic and Essential — Advanced recommended)
AI Reply suggestions:
  • Agent sees AI Reply suggestions while chatting
  • Each generated suggestion consumes AI credits

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Monitoring AI Credit Usage

Go to Settings → Billing → AI Wallet The AI Wallet page shows:
  • Credits remaining — how many credits you have left this billing cycle
  • Credits used this month — total consumed so far
  • Daily usage chart — see consumption trends
  • Usage by feature — breakdown of which features consumed the most credits
  • Projection — estimated date when credits will run out (at current usage rate)

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Setting up alerts

  1. Go to Settings → Billing → AI Wallet → Alerts
  2. Set an alert threshold — e.g., “Alert me when 80% of credits are used”
  3. Choose notification method: email to Admin, or in-app notification
  4. Save — you’ll receive an alert before running out of credits

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When Credits Run Out

When your AI credits reach zero:
  • Chat AI Agent stops responding with AI — falls back to your configured fallback message (e.g., “Our AI is taking a break — a human agent will respond shortly”)
  • AI Reply suggestions stop appearing
  • AI Rewrite and AI Translate stop working
  • Bot flow AI nodes (GPT Dialog, GPT Knowledge Base) stop executing — the flow errors at that node
Conversation handling continues — your bot flows still work for non-AI nodes (Send, Ask, Condition, etc.). Only AI-powered features are affected.

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Purchasing Top-Ups

If you need more credits before the end of your billing cycle:
  1. Go to Settings → Billing → AI Wallet → Buy Top-Up
  2. Select the top-up amount in 1,000-credit units
  3. Review the price — credits are billed at a per-credit rate
  4. Click Purchase — credits are added immediately
  5. The top-up charge appears on your next invoice
Top-up pricing: Credits are sold in blocks of 1,000, priced per credit by currency: ₹0.30 (INR), $0.00266 (USD), AED 0.012. Note: Purchased top-up credits remain in your wallet and do not reset at the end of a billing cycle.

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Optimizing AI Credit Usage

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Tips to reduce consumption

  1. Set clear boundaries for AI features — configure your Chat AI Agent to only handle specific topics; redirect off-topic queries to human agents
  2. Use AI Reply sparingly — enable it only for agents who need it most
  3. Optimize GPT Dialog prompts — shorter, focused prompts use fewer tokens (and fewer credits)
  4. Use fallback flows — when AI credits run out, route to human agents instead of showing errors
  5. Monitor by feature — check the AI Wallet usage breakdown to see which features consume the most

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Planning for high-volume periods

If you expect a high-volume period (e.g., sale, event, campaign):
  1. Estimate credit needs based on expected AI interactions
  2. Purchase a top-up before the period starts
  3. Monitor usage during the period
  4. Set an alert threshold so you’re notified if consumption is higher than expected

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FAQs

Your plan’s monthly AI credit allocation resets at the start of each billing cycle. Purchased top-up credits do not reset and remain in your wallet.Tip: If you consistently run out of credits before the end of the month, consider upgrading to a higher plan with more credits, or purchasing a larger top-up.
AI credits are shared across the entire account — not per user. All team members use the same credit pool. If one person uses many AI features, it reduces the credits available for everyone else.
Top-up credits cost ₹0.30 per credit (INR), $0.00266 (USD), or AED 0.012, purchased in blocks of 1,000 credits. Your plan’s monthly allocation (500 / 2,000 / 8,000) is included in the subscription at no extra cost.
Yes — you can disable specific AI features in their settings:
  • Chat AI Agent: Settings → Chat AI Agent → toggle off
  • AI Reply: Settings → Chat AI Agent → AI Reply → toggle off
  • AI Rewrite: Settings → Chat AI Agent → AI Rewrite → toggle off
Disabling these features stops credit consumption for those features entirely.