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Who can use this?
  • Billing management is available to all plans.
  • Only the Account Owner or users with the Admin role can change plans, update payment methods, or cancel subscriptions.
Gallabox is billed on a subscription model — you pay for your plan monthly or annually, and it unlocks the features in that plan. WhatsApp messaging and AI feature usage are billed separately, as usage-based add-ons — see Pricing & Billing Overview for how the three fit together.

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Plan Overview

If you signed up earlier, you may be on a legacy plan (Starter, Team, Growth, Scale, or Pro). These are grandfathered — no longer sold, but they remain active for existing customers. Contact support to check your plan details or migrate to a current plan.

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Billing Cycle

Gallabox bills you on a monthly or annual cycle:
  • Monthly billing: Charged on the same date each month (e.g., June 5 → July 5)
  • Annual billing: Charged once per year — typically includes a discount vs monthly
What’s included in your plan fee:
  • Access to all features in your plan
  • Unlimited team members (all plans)
  • Unlimited conversations processed
  • Your plan’s monthly AI credit allowance
  • Support (email, chat — priority for Advanced)
Billed separately, as usage-based add-ons — not part of your plan fee:
  • WhatsApp per-message charges (Marketing, Utility, Authentication), deducted from your prepaid Message Credits wallet
  • AI credit usage beyond your plan’s monthly allowance, topped up via the AI Wallet

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Managing Your Subscription

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Viewing your current plan

Go to Settings → Billing → Current Plan — shows your current plan, billing cycle, next billing date, cost, and included features.

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Viewing invoices

Go to Settings → Billing → Invoices. Invoices are downloadable as PDFs and itemize plan fee, WhatsApp message charges, AI credits, and taxes — and are also emailed to your billing email automatically.

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Updating payment method

  1. Go to Settings → Billing → Payment Method.
  2. Click Update payment method.
  3. Enter your new card details (Stripe handles payment processing).
  4. Click Save — the new card is used for all future charges.
Accepted payment methods: Credit/debit cards (Visa, Mastercard, Amex), bank transfers (for annual plans on request).

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Upgrading your plan

  1. Go to Settings → Billing → Change Plan.
  2. Select the new plan (Essential or Advanced).
  3. Choose billing cycle (monthly or annual).
  4. Review the prorated charge for the remainder of the current billing period.
  5. Click Upgrade → confirmation → plan is upgraded immediately.
Worked example: upgrading from Essential (₹X/month) to Advanced (₹Y/month) on day 10 of a 30-day cycle charges the difference for the remaining 20 days: (Y − X) × 20 ÷ 30. Nothing is lost when you upgrade — existing flows, integrations, and data are preserved, and new features are available immediately.

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Downgrading your plan

  1. Go to Settings → Billing → Change Plan.
  2. Select a lower plan.
  3. Review what features will be lost.
  4. Click Downgrade → confirmation.
Downgrade timing: takes effect at the end of your current billing period — no prorated refund. You keep higher-plan access until then. Before downgrading, check:
  • Bot flows using nodes from the higher plan (e.g., API Call) will stop executing once the downgrade takes effect
  • Integrations unique to the higher plan will stop working
  • Your monthly AI credit allowance will decrease

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Canceling your subscription

  1. Go to Settings → Billing → Cancel Subscription.
  2. Select a reason.
  3. Review data retention and access cutoff.
  4. Click Confirm Cancellation.
You’ll receive a confirmation email from our billing partner, Chargebee — this is a legitimate Gallabox email, even though the branding is Chargebee’s. Invoice and payment-method screens are also Chargebee-hosted. What happens when you cancel:
  • You keep access until the end of your current billing period
  • After that, your account moves to a read-only state (no new conversations, no bot flows)
  • Data is retained for 30 days after cancellation (contact support to export before deletion)
  • You can reactivate at any time during the retention period
You can cancel annual plans early — contact support for a prorated refund.

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Team Billing

All plans include unlimited team members — you’re not charged per user. Team roles:
  • Owner — full account control, including billing and subscription changes
  • Admin — can manage billing, settings, and all features
  • Member — can manage conversations and use assigned features
  • Custom roles — create custom roles with specific permissions under Settings → Team → Roles

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GST and TDS (India)

  • GST is applied based on your billing address and itemized on each invoice. If a credit note or invoice isn’t reflected in the GST portal, contact support with the invoice number.
  • TDS: if your business deducts TDS on payments to Gallabox, contact support to share the TDS certificate and request acknowledgment or a refund claim.
  • If you have a tax exemption certificate, contact support to update your billing profile.

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FAQs

Yes — Settings → Billing → Change Billing Cycle → Annual. The change takes effect at the start of your next billing cycle.
They keep working through the end of your billing period. After that, flows using nodes exclusive to a higher plan will error at that node. Review and replace those nodes before downgrading.
Check your invoice breakdown first at Settings → Billing → Invoices — it separates plan fee, WhatsApp message charges, and AI credits, which often explains an unexpected total. If it still looks wrong, contact support with your invoice number.
Monthly plans are non-refundable once charged. Annual plans may be eligible for a prorated refund on early cancellation — contact support.