Skip to main content
Who can use this?
  • Available on all plans. Gateway availability depends on your business’s country.
  • Connecting a gateway needs Admin access. Sending a payment request needs whichever permission lets you reply in the Inbox.
WhatsApp Payments lets you ask a customer to pay without taking them out of the chat. You connect a payment gateway once, then send a payment request from any WhatsApp conversation. The customer pays from within WhatsApp — or through a hosted checkout link — and the status comes back into Gallabox automatically.

​
Choose a payment gateway

Gallabox supports three gateways, and you can connect more than one. Which you pick depends mostly on where your business operates.
WhatsApp Pay is Meta’s native in-chat payment. It needs a payment configuration set up on your WhatsApp Business Account in Meta Business Manager first — Gallabox then points at that configuration by name. RazorPay and Network International are connected entirely inside Gallabox and don’t require anything in Meta Business Manager.

​
Connect a payment gateway

Go to Payments under Commerce, then click Start Configuration (or Configuration, if you’ve already connected a gateway). Every gateway starts the same way:
  1. Choose the WhatsApp channel you want to collect payments on.
  2. Confirm the channel is Enabled, then click Next.
  3. Click Connect on the gateway you want, under Available Payment Gateways.
What you enter next depends on the gateway.

​
RazorPay

  1. Select RazorPay and give the connection a name.
  2. Click Connect, then Authorize — you’ll be taken to RazorPay to sign in and approve access.
  3. Click Done.
That’s the whole setup. Gallabox creates the webhook it needs to receive payment status updates, so you don’t have to configure anything in the RazorPay dashboard.

​
WhatsApp Pay

WhatsApp Pay is a two-part setup: once in Meta Business Manager, once in Gallabox. First, in Meta Business Manager:
  1. Go to the Direct pay methods page, under the India section.
  2. Fill in your payment gateway account details.
  3. On submitting, you’re redirected to your payment gateway’s site — sign in there to authenticate and finish linking.
  4. Note the payment configuration name you gave it. Gallabox needs this exact value.
Then, in Gallabox:
  1. Click Connect on WhatsApp Pay.
  2. Select the WhatsApp channel — this must be the Indian phone number associated with Gallabox.
  3. Choose the payment provider you linked in Meta Business Manager: UPI VA ID, RazorPay, or PayU.
  4. Enter the payment configuration name, exactly as it appears in Meta Business Manager.
  5. Click Save.
The payment configuration name must match Meta Business Manager character for character. A mismatch is the most common reason WhatsApp Pay requests fail to send, and the error it returns doesn’t always make the cause obvious.

​
Network International

  1. Click Connect on Network Payment.
  2. Enter the API key you generated in the Network International portal, and your Outlet ID.
  3. Set the expiry duration for the payment links you’ll generate.
  4. Save the connection.

​
Send a payment request

  1. Go to Conversations and open the contact you want to charge.
  2. Click Send payment request.
  3. Fill in the request, then click Send.
The fields differ slightly by gateway:
  • Currency
  • Amount
  • Description — the reason for the request, shown to the customer, e.g. “professional charges for the current month”
The customer receives the request in their WhatsApp chat and pays from there.

​
Track payments

Go to Payments under Commerce to see every payment request you’ve generated, with its current status.
  • Click anywhere on a row to open the full detail of that payment request.
  • Click Go to this Conversation to jump straight to the chat it was sent from.
  • Click the ⋯ menu at the end of a row to cancel the payment link, or refresh its status if you think it’s out of date.

​
FAQs

RazorPay, WhatsApp Pay, and Network International. RazorPay and WhatsApp Pay serve India (WhatsApp Pay also covers Singapore); Network International serves the Middle East and Africa. You can connect more than one at a time.
With WhatsApp Pay, the customer pays natively inside WhatsApp — nothing to open, fewer steps, so fewer drop-offs. But it requires setup in Meta Business Manager first. With RazorPay, the customer taps a hosted checkout link; setup is a single OAuth connect inside Gallabox with nothing to configure in Meta. If you want the shortest path to collecting a payment today, start with RazorPay.
No. WhatsApp Pay works only for businesses in India and Singapore, and only for customers in those countries. For other markets, use RazorPay (India) or Network International (Middle East and Africa).
Check that the payment configuration name in Gallabox matches the one in Meta Business Manager exactly — this is the most frequent cause. Then confirm the channel you selected is the Indian phone number linked to Gallabox, and that the linking flow in Meta Business Manager completed all the way through your payment gateway’s authentication step.
No. Gallabox creates the webhook it needs when you connect RazorPay, and receives status updates for Network International through the credentials you supply. If a status still looks stale, use refresh on that row in the Payments dashboard.
Yes — rule-based bots have payment nodes for this. See Action Nodes for using them in a flow.