Other Integrations

Who can use this?

• Gallabox users with Integrations access.
• Roles: Owners and Admins

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Plan Availability

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Google Sheets

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What Google Sheets integration does

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Supported Google Sheets actions

• Add New Row — append a row to a sheet
• Update Row — update rows using a reference column
• Fetch the Row Value — fetch one matching row using a reference column
• Fetch the First 10 Matched Row Values — fetch up to the first 10 matching rows

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How to connect Google Sheets

1. Go to Integrations → Google Sheets
2. Click Connect with Google — redirected to Google’s OAuth page
3. Select the Google account to connect
4. Grant Gallabox access to Google Sheets
5. Select which spreadsheets to make available (or grant access to all)

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Google Sheets use cases

Ask Name, Ask Email, Ask Phone → Update Contact Fields
  → Google Sheets: Add new row
    Spreadsheet: "Sales Leads"
    Sheet: "Incoming"
    Columns:
      Name: {{contact.name}}
      Email: {{contact.email}}
      Phone: {{contact.phone}}
      Source: "WhatsApp Bot"
      Date: {{current_date}}
      Time: {{current_time}}
  → Send Text: "Thanks! We've recorded your enquiry."

Condition: {{order_status}} = "confirmed"
  → Google Sheets: Add new row
    Spreadsheet: "Operations Dashboard"
    Sheet: "Orders"
    Columns:
      Order ID: {{order_id}}
      Customer: {{contact.name}}
      Amount: {{order_total}}
      Status: "Confirmed"
      Channel: "WhatsApp"

Ask Team → "Which team do you need?"
  → Store in {{team_name}}

Google Sheets: Fetch the Row Value
  Spreadsheet: "Team Schedule"
  Sheet: "Availability"
  Key column: "Team"
  Key value: {{team_name}}
  → Store agent_name in {{available_agent}}
  → Store next_slot in {{agent_available_at}}

Send Text: "{{available_agent}} is available at {{agent_available_at}}. Should I book them?"

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Zoom

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What Zoom integration does

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Supported Zoom actions

• Create meeting — generates a Zoom meeting link with date, time, and topic
• Get meeting details — fetch existing meeting info

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How to connect Zoom

1. Go to Integrations → Zoom
2. Click Connect with Zoom — redirected to Zoom’s OAuth page
3. Authorize Gallabox to create meetings in your Zoom account
4. Select the Zoom user who will be the meeting host

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Zoom use cases

Ask Name → "What's your name?"
  → Store in {{customer_name}}
Ask Date → "When would you like the demo?"
  → Store in {{demo_date}}
Ask Time → "What time (in IST)?"
  → Store in {{demo_time}}

Zoom: Create meeting
  Topic: "Sales Demo for {{customer_name}}"
  Date: {{demo_date}}
  Time: {{demo_time}}
  Duration: 30 minutes
  Host: {{zoom_host_user}}
  → Store meeting_link in {{zoom_link}}
  → Store meeting_id in {{zoom_meeting_id}}

Send Text: "Your demo is booked for {{demo_date}} at {{demo_time}} IST. Join here: {{zoom_link}}"
Google Sheets: Add new row to "Demo Bookings" with customer name, date, time, link

Ask Phone → "Best number for callback?"
  → Store in {{callback_number}}
Ask Preferred Time → "When should we call?"
  → Store in {{call_time}}

Zoom: Create meeting
  Topic: "Customer callback: {{callback_number}}"
  Date: {{call_date}}
  Duration: 15 minutes
  → Store meeting_link in {{zoom_link}}

Send Text: "Callback scheduled! Our team will call at {{call_time}}. Join the meeting: {{zoom_link}}"

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OpenAI

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What OpenAI integration does

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How to connect OpenAI

1. Go to Integrations → OpenAI
2. Enter your API Key (from OpenAI Platform → API Keys)
3. Click Connect

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OpenAI use cases

Ask Text: "What do you need help with?"
  → Store in {{customer_question}}

GPT Dialog
  System prompt: "You are a helpful customer support agent for a SaaS company. Be concise and friendly."
  Query: {{customer_question}}
  Temperature: 0.7
  Max tokens: 500
  → Store response in {{ai_response}}

Send Text: "{{ai_response}}"

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Calendly

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What Calendly integration does

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Available workflows

• Event Confirmation — sent when someone books a meeting
• Event Reminder — sent a chosen duration before the event starts
• Event Follow-up — sent after the event

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How to connect Calendly

1. Add a Location (Google Meet, physical address, or link) to your Calendly event first — it’s needed for the message variables
2. Go to Integrations → Calendly, click Connect, name the integration, and submit
3. Sign in to Calendly when redirected, then back in Gallabox select the WhatsApp channel and click Update Configuration
4. Create workflows with +Add Workflow for confirmations, reminders, and follow-ups

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Zoho Books

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What Zoho Books integration does

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Available workflows

• Send Invoice / Send Estimate — deliver the document via WhatsApp (map the Invoice PDF variable to Media URL and Invoice Number to Media Name)
• Invoice Payment Success — confirmation when payment is processed
• Invoice/Estimate reminders — 3 days before, 1 day before, and 1/3/6 days after the due or expiry date

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How to connect Zoho Books

1. Go to Integrations → Zoho Books, click Connect, and sign in to Zoho Books
2. Grant READ, CREATE, UPDATE, DELETE permissions and click Accept
3. Back in Gallabox, select the channel and click Update Configuration — you get an authorization token
4. Open the Zoho Books Extension installation link, select your organization, paste the token, and click Install Extension
5. Return to Gallabox and confirm — your organization details appear on success

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MiiTel

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What MiiTel integration does

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How to connect MiiTel

1. Go to Integrations → MiiTel, click Connect, name the integration, and submit
2. In MiiTel admin settings, open Third-Party Integrations → JavaScript Widget and copy the access_key and company_id values into Gallabox’s Access Token and Company ID fields
3. Get the Circuit Number from MiiTel’s Phone Number → Phone Number Management (click + to add more than one)
4. Select the WhatsApp channel and click Update Configuration — the MiiTel pop-up activates across the product

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Pabbly Connect

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What Pabbly Connect integration does

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Available Pabbly Connect actions

• Send Template Text Message — send an approved template automatically from any Pabbly workflow
• Custom API Request (Beta) — execute authenticated Gallabox API calls from Pabbly

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How to connect Pabbly Connect

1. Go to Integrations → Pabbly — you’re redirected to Pabbly Connect
2. Click Connect Gallabox For Free (a Pabbly subscription is required)
3. In Pabbly, click Create Workflow, choose your trigger app (e.g., Google Forms), and add Gallabox as the action

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Zapier

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What Zapier integration does

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How to connect Zapier

1. In Zapier, search for the Gallabox app when creating a Zap
2. Connect it with your Gallabox API key (Settings → Developer/API)
3. Choose Gallabox as the trigger or action step in your Zap

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Generic Webhook and Outbound API Calls

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What they do

• Send an approved WhatsApp template message
• Update supported contact fields
• Push the contact to a published sequence

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How to set up

1. Open the Generic Webhook integration in Gallabox.
2. Enter a webhook name and click Submit.
3. Under Configuration, select the WhatsApp channel that will send messages for this workflow.
4. Copy the generated Webhook URL and add it to the external system.
5. Click Capture webhook response, then send a test event from the external system.
6. Open Workflows and click Create WorkFlow.
7. Map the Recipient Name and Recipient Number from the captured payload.
8. Add matching conditions if needed, then configure at least one action: send an approved WhatsApp template, update a contact field, or push the contact to a published sequence.

1. In a bot flow, use the API Call node (Essential+)
2. Set method to POST
3. Enter your webhook URL
4. Add headers (Authorization, Content-Type)
5. Add body with variables: {"contact": "{{contact.name}}", "order": "{{order_id}}"}

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Webhook use cases

External system sends an "order.created" payload
  → Generic Webhook workflow matches the configured condition
  → Recipient number is mapped from the payload
  → Gallabox sends the selected WhatsApp order-confirmation template

Bot flow: Lead captured
  → API Call: POST to https://your-crm.com/webhook/leads
    Body: {"name": "{{contact.name}}", "email": "{{contact.email}}", "source": "Gallabox WhatsApp"}
    Headers: {"Authorization": "Bearer YOUR_WEBHOOK_SECRET"}

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FAQs