E-Commerce

Who can use this?

• Gallabox users with Integrations access.
• Roles: Owners and Admins

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Plan Availability

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Shopify

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What Shopify integration does

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Supported Shopify actions

• Update order tag/status — update an order’s tag or status
• Create order — create a new order
• Draft order — create a draft order
• Complete draft order — convert a draft order into an order
• Create customer record — sync contact data to Shopify

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How to connect Shopify

1. Go to Integrations → Shopify
2. Click Connect with Shopify — redirected to Shopify’s OAuth page
3. Select the store to connect (if you have multiple)
4. Authorize Gallabox to access your Shopify store
5. The connection appears in your Integrations list

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Shopify use cases

Razorpay: Create payment link
  → Send Text: "Complete your payment: {{payment_link}}"
  → Wait for Order: Event = "Payment Successful"
    → on event: Shopify: Update order status = "Confirmed"
               Send Text: "Payment confirmed! Your order #{{order_id}} is being prepared."

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WooCommerce

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What WooCommerce integration does

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Supported WooCommerce actions

• Update order metadata — update custom order fields in WooCommerce

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How to connect WooCommerce

1. Go to Integrations → WooCommerce
2. Enter your Store URL (e.g., https://mystore.com)
3. Enter your Consumer Key and Consumer Secret (from WordPress Admin → WooCommerce → Settings → Advanced → REST API)
4. Click Connect
5. Verify the connection with a test request

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WooCommerce use cases

Wait for Order: Event = "Payment Successful"
  → on event: WooCommerce: Update order metadata (payment_status="paid", confirmed_via="WhatsApp bot")
             Send Text: "Your order is confirmed!"

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Razorpay

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PhonePe

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Shopflo

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What Shopflo integration does

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Available workflows

• Abandoned Checkout — send a recovery template when a customer abandons the cart. Available variables include Full Name, Total Price, Order Items, Checkout URL, and Checkout Token — so the message can link straight back to the customer’s cart:

Hi {{Full Name}}, you left something behind!
Total: {{Total Price}} — {{Order Items}}
Complete your purchase: {{Checkout URL}}?token={{Checkout Token}}

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How to connect Shopflo

1. Go to Integrations → Shopflo, click Connect, name the integration, and submit — copy the generated Webhook URL
2. In Shopflo: Settings → Integrations → Abandoned Cart Webhooks, enable webhook tracking, paste the URL, enable it, and save
3. Back in Gallabox, choose the WhatsApp channel and click Update Configuration
4. Click Use beside the Abandoned Checkout workflow, pick a template, map variables, and click Create Workflow

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WooCommerce Cart Abandonment Recovery

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Complete Order Flow: Razorpay + Shopify + HubSpot + Google Sheets

1. Bot flow: Razorpay: Create payment link → Send Text: "Complete your payment: {{payment_link}}"
2. Customer pays via the link
3. Bot flow: Wait for Order: Event = "Payment Successful"
   → on event:
     a. Shopify: Update order status = "Confirmed"
     b. HubSpot: Create/update deal in "Orders" pipeline
     c. Google Sheets: Append row with order details
     d. Send Text: "Payment confirmed! Your order #{{order_id}} will ship within 24 hours."

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FAQs

Razorpay: Create payment link
  → Send Text: "Complete your payment: {{payment_link}}"
  → Wait for Order: Event = "Payment Successful"
    → on event: Shopify: Update order status = "Confirmed"
               Send Text: "Payment confirmed!"
    → on timeout: Send Text: "We haven't received your payment. Please try again or contact support."

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Related Articles

• Integrations Overview — all available integrations
• Payment Gateway Integrations — Razorpay, Stripe
• Bot Connectors Overview — how connectors work in bot flows
• WhatsApp Shop Overview — selling products via WhatsApp