> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Analytics

> Review WhatsApp message categories and resolutions within or outside the customer service window.

> **Who can use this?**
>
> * Gallabox users with permission to read Analytics.

Use WhatsApp Analytics when you need to understand WhatsApp activity across template categories and the 24-hour customer service window.

## Plan Availability

| Feature                      |     Basic     | Essential | Advanced |
| ---------------------------- | :-----------: | :-------: | :------: |
| WhatsApp Analytics dashboard | Not available |     ✓     |     ✓    |

## Open WhatsApp Analytics

1. Open **Analytics**.
2. Select **Dashboard**.
3. Open the **WhatsApp Analytics** tab.
4. Select a WhatsApp channel and date range.

## What the Dashboard Shows

| Card                                                              | What it shows                                                                |
| ----------------------------------------------------------------- | ---------------------------------------------------------------------------- |
| **Template Message Category**                                     | Message counts grouped by Marketing, Utility, and Authentication             |
| **Resolved (Within and Outside Customer Service Window - 24hrs)** | Conversations resolved within or outside the 24-hour customer service window |

The dashboard processes insights for one WhatsApp channel at a time. Use the active exports control to retrieve generated WhatsApp analytics exports.

## Example

**Scenario:** Your operations manager wants to see whether most cases are resolved while free-form replies remain available.

1. Select the customer-support WhatsApp number.
2. Choose the previous 30 days.
3. Compare the counts resolved within and outside the customer service window.
4. Review the result with the team's Inbox workflow and staffing schedule.

## FAQs

<AccordionGroup>
  <Accordion title="Why do I need to select a WhatsApp channel?">
    WhatsApp Analytics is calculated for one connected WhatsApp channel at a time.
  </Accordion>

  <Accordion title="Does this replace Broadcast Analytics?">
    No. Broadcast Analytics remains inside Broadcasts and reports the results of a specific broadcast.
  </Accordion>

  <Accordion title="Where can I compare individual template performance?">
    Open the separate [Template Analytics](/reports-and-analytics/template-analytics) tab in the Analytics dashboard.
  </Accordion>
</AccordionGroup>

## Related Articles

* [Template Analytics](/reports-and-analytics/template-analytics) for template-level delivery and engagement.
* [Broadcast Analytics](/whatsapp/broadcasts/broadcast-analytics) for one broadcast's results.
* [WhatsApp](/whatsapp/overview) for channel setup and features.

## Next Steps

* Select the WhatsApp channel you want to measure.
* Compare the same date range across WhatsApp and Conversation Analytics.