> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Message Credits

> The prepaid wallet that pays for WhatsApp per-message charges — how to check your balance, top up, and what happens if it runs low.

> **Who can use this?**
>
> * Viewing your Message Credits balance is available to all plans.
> * Only **Account Owners** and **Admins** can top up, view detailed transaction history, and manage billing.

<Info>
  Message Credits are a prepaid wallet that funds your WhatsApp messaging — similar to a prepaid phone plan. When it's empty, WhatsApp messages stop sending until you top up. For what actually gets charged and why, see [How WhatsApp Message Pricing Works](/guide/how-whatsapp-message-pricing-works).
</Info>

## Checking your balance

Go to **Settings → Billing → Message Credits** to see your current balance and full transaction history.

## Topping up

1. Go to **Settings → Billing → Message Credits**.
2. Enter the amount you want to add and click **Add Credits**.
3. Complete the payment.

You'll get an in-app notification and an email confirmation once the top-up completes.

* Recharge any amount from **₹100 / 2,000** per top-up.
* Payment is by the card on file for your subscription, or via Razorpay.
* **18% GST** applies to INR top-ups.
* New accounts may start with free trial or onboarding credits already in the wallet.

## What happens if your balance runs out

* If your balance is at zero or negative, you lose access to sending messages — including replying in conversations and running broadcasts — until you top up.
* A **scheduled broadcast** that doesn't have enough balance to complete will not send, and shows a failed status rather than partially sending.
* Gallabox estimates the credits a new broadcast will use before you send it, so you can check your balance covers it in advance.

## Low-balance notifications

Gallabox can notify your account's Owners and Admins — in-app and by email — before your balance runs out, so a broadcast or conversation doesn't fail mid-send. This isn't on by default for every account; if you'd like proactive low-balance alerts turned on, ask support to enable it.

## Usage history

Message Credits transaction history covers Free conversations, business-initiated messages, and customer-initiated messages, and can be exported for up to the last 6 months at any time — useful for auditing spend by category or campaign. See [Reduce Your WhatsApp Message Costs](/guide/reduce-whatsapp-message-costs) for how to use this to lower spend.

## FAQs

<AccordionGroup>
  <Accordion title="Why wasn't my broadcast sent?">
    If your Message Credits balance was insufficient at send time, the broadcast is not sent and shows a **failed** status rather than sending partially. Top up and resend.
  </Accordion>

  <Accordion title="Do unused Message Credits expire?">
    No — your balance carries forward; it's a prepaid wallet, not a monthly allowance that resets.
  </Accordion>

  <Accordion title="Can anyone on my team top up Message Credits?">
    Only Account Owners and Admins can add credits or view the detailed billing screen. Other roles can't access **Settings → Billing**.
  </Accordion>
</AccordionGroup>

## Related Articles

* [How WhatsApp Message Pricing Works](/guide/how-whatsapp-message-pricing-works) — categories, the service window, and what's free
* [Reduce Your WhatsApp Message Costs](/guide/reduce-whatsapp-message-costs) — practical ways to spend less
* [Ad Engagement Window](/pricing-and-billing/ad-engagement-window) — free messaging window for ad-originated conversations
* [Billing and Subscriptions](/pricing-and-billing/billing-and-subscriptions) — your plan, separate from this wallet