> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing and Billing FAQs

> Common questions about Gallabox billing, subscriptions, Message Credits, and AI Credits.

> **Who can use this?**
>
> * Billing FAQs are available to all Gallabox users.
> * Roles: Admin role for billing management questions

<Info>
  Common questions about billing, subscriptions, Message Credits, and AI Credits in Gallabox. This page links to the detailed guides — each linked page is the source of truth.
</Info>

## The Big Picture

<AccordionGroup>
  <Accordion title="What's the difference between my plan, Message Credits, and AI Credits?">
    Your **plan** is a flat subscription fee that unlocks Gallabox features. **Message Credits** and **AI Credits** are separate usage-based add-ons layered on top of it — Message Credits pay for WhatsApp per-message charges, AI Credits pay for AI-powered feature usage. See the [Pricing & Billing Overview](/pricing-and-billing/overview).
  </Accordion>

  <Accordion title="Do I need Message Credits for Instagram or other channels?">
    No — Message Credits currently apply to **WhatsApp only**. Other channels in Gallabox are covered by your subscription plan, with no separate per-message charge today.
  </Accordion>

  <Accordion title="Is my AI Wallet the same as my Message Credits balance?">
    No — they're separate wallets. Message Credits pay for WhatsApp's per-message charges. AI Credits pay for AI-powered features like Chat AI Agent and GPT powered features. See [Message Credits](/pricing-and-billing/message-credits) and [AI Wallet](/pricing-and-billing/ai-wallet).
  </Accordion>
</AccordionGroup>

## Plan & Subscription

<AccordionGroup>
  <Accordion title="How do I upgrade my plan?">
    **Settings → Billing → Change Plan** — see [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions) for upgrade steps and proration.
  </Accordion>

  <Accordion title="Can I downgrade my plan? What happens to my data?">
    Yes — downgrades take effect at the end of your billing period and your data is preserved. See [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions) for what to check first.
  </Accordion>

  <Accordion title="Can I cancel my subscription? What happens to my data?">
    Yes — you keep access until the end of your billing period, and data is retained for 30 days after. See [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions).
  </Accordion>
</AccordionGroup>

## WhatsApp Message Pricing

<AccordionGroup>
  <Accordion title="Are my WhatsApp replies free?">
    Replying to a customer inside the 24-hour service window is free — both plain text and Utility/Authentication templates. Marketing templates are charged regardless of timing. See [How WhatsApp Message Pricing Works](/guide/how-whatsapp-message-pricing-works).
  </Accordion>

  <Accordion title="Why was I charged for a template I thought was free?">
    Utility and Authentication templates are only free inside the customer's 24-hour service window. Sent outside that window, they're billed like any other business-initiated template. Check the send time against the customer's last message.
  </Accordion>

  <Accordion title="What's different about conversations that start from a WhatsApp ad?">
    Conversations starting from a Click-to-WhatsApp ad or Page button get a longer free window — the [Ad Engagement Window](/pricing-and-billing/ad-engagement-window) — lasting up to 72 hours and not reset by further replies.
  </Accordion>

  <Accordion title="How do I reduce my WhatsApp costs?">
    Time Utility/Authentication sends inside the service window, use the Ad Engagement Window for ad-driven conversations, and be deliberate with Marketing sends. See [Reduce Your WhatsApp Message Costs](/guide/reduce-whatsapp-message-costs).
  </Accordion>
</AccordionGroup>

## AI Credits

<AccordionGroup>
  <Accordion title="What uses AI credits in Gallabox?">
    Any AI-powered feature — Chat AI Agent, AI Reply, AI Rewrite, AI Translate, GPT nodes. See the [AI Wallet overview](/pricing-and-billing/ai-wallet) for per-feature costs.
  </Accordion>

  <Accordion title="What happens when my AI credits run out?">
    AI-powered features stop working until you top up; non-AI features continue normally. See the [AI Wallet overview](/pricing-and-billing/ai-wallet).
  </Accordion>

  <Accordion title="Can I buy extra AI credits without upgrading my plan?">
    Yes — **Settings → Billing → AI Wallet → Buy Top-Up**. See the [AI Wallet overview](/pricing-and-billing/ai-wallet).
  </Accordion>
</AccordionGroup>

## Invoices & Payments

<AccordionGroup>
  <Accordion title="Where can I download my invoices?">
    **Settings → Billing → Invoices** — see [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions).
  </Accordion>

  <Accordion title="How do I update my payment method?">
    **Settings → Billing → Payment Method** — see [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions).
  </Accordion>

  <Accordion title="I was charged incorrectly — what do I do?">
    Contact support with your invoice number — see [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions) for the refund process.
  </Accordion>
</AccordionGroup>

## General

<AccordionGroup>
  <Accordion title="Do you offer discounts for nonprofits or startups?">
    Contact Gallabox sales with details about your organization.
  </Accordion>

  <Accordion title="How is tax handled on my invoice?">
    Tax is applied based on your billing address and itemized on each invoice.

    * **GST (India):** itemized on each invoice; contact support with the invoice number if a credit note isn't reflected in the GST portal.
    * **TDS (India):** contact support with your TDS certificate for acknowledgment or a refund claim.
    * **Tax exemption:** contact support to update your billing profile.
  </Accordion>
</AccordionGroup>

## Related Articles

* [Pricing & Billing Overview](/pricing-and-billing/overview)
* [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions)
* [How WhatsApp Message Pricing Works](/guide/how-whatsapp-message-pricing-works)
* [Message Credits](/pricing-and-billing/message-credits)
* [AI Wallet](/pricing-and-billing/ai-wallet)