> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and Subscriptions

> Managing your Gallabox plan: upgrades, downgrades, billing cycle, invoices, and payment method.

> **Who can use this?**
>
> * Billing management is available to all plans.
> * Only the **Account Owner** or users with the **Admin** role can change plans, update payment methods, or cancel subscriptions.

<Info>
  Gallabox is billed on a subscription model — you pay for your plan monthly or annually, and it unlocks the features in that plan. WhatsApp messaging and AI feature usage are billed separately, as usage-based add-ons — see [Pricing & Billing Overview](/pricing-and-billing/overview) for how the three fit together.
</Info>

## Plan Overview

| Plan          | Best for                                             | Key features                                                                |
| ------------- | ---------------------------------------------------- | --------------------------------------------------------------------------- |
| **Basic**     | Small teams getting started with WhatsApp automation | 1 channel, basic bot nodes, Shopify integration, 500 AI credits/month       |
| **Essential** | Growing businesses with advanced automation needs    | API call node, CRM integrations, Google Sheets, 2,000 AI credits/month      |
| **Advanced**  | Enterprises with AI-powered conversations            | GPT Dialog, GPT Knowledge Base, Stripe, LeadSquared, 8,000 AI credits/month |

<Info>
  If you signed up earlier, you may be on a **legacy plan** (Starter, Team, Growth, Scale, or Pro). These are grandfathered — no longer sold, but they remain active for existing customers. Contact support to check your plan details or migrate to a current plan.
</Info>

## Billing Cycle

Gallabox bills you on a **monthly** or **annual** cycle:

* **Monthly billing:** Charged on the same date each month (e.g., June 5 → July 5)
* **Annual billing:** Charged once per year — typically includes a discount vs monthly

**What's included in your plan fee:**

* Access to all features in your plan
* Unlimited team members (all plans)
* Unlimited conversations processed
* Your plan's monthly AI credit allowance
* Support (email, chat — priority for Advanced)

**Billed separately, as usage-based add-ons — not part of your plan fee:**

* WhatsApp per-message charges (Marketing, Utility, Authentication), deducted from your prepaid [Message Credits](/pricing-and-billing/message-credits) wallet
* AI credit usage beyond your plan's monthly allowance, topped up via the [AI Wallet](/pricing-and-billing/ai-wallet)

## Managing Your Subscription

### Viewing your current plan

Go to **Settings → Billing → Current Plan** — shows your current plan, billing cycle, next billing date, cost, and included features.

### Viewing invoices

Go to **Settings → Billing → Invoices**. Invoices are downloadable as PDFs and itemize plan fee, WhatsApp message charges, AI credits, and taxes — and are also emailed to your billing email automatically.

### Updating payment method

1. Go to **Settings → Billing → Payment Method**.
2. Click **Update payment method**.
3. Enter your new card details (Stripe handles payment processing).
4. Click **Save** — the new card is used for all future charges.

**Accepted payment methods:** Credit/debit cards (Visa, Mastercard, Amex), bank transfers (for annual plans on request).

### Upgrading your plan

1. Go to **Settings → Billing → Change Plan**.
2. Select the new plan (Essential or Advanced).
3. Choose billing cycle (monthly or annual).
4. Review the prorated charge for the remainder of the current billing period.
5. Click **Upgrade** → confirmation → plan is upgraded immediately.

**Worked example:** upgrading from Essential (₹X/month) to Advanced (₹Y/month) on day 10 of a 30-day cycle charges the difference for the remaining 20 days: (Y − X) × 20 ÷ 30.

Nothing is lost when you upgrade — existing flows, integrations, and data are preserved, and new features are available immediately.

### Downgrading your plan

1. Go to **Settings → Billing → Change Plan**.
2. Select a lower plan.
3. Review what features will be lost.
4. Click **Downgrade** → confirmation.

**Downgrade timing:** takes effect at the end of your current billing period — no prorated refund. You keep higher-plan access until then.

**Before downgrading, check:**

* Bot flows using nodes from the higher plan (e.g., API Call) will stop executing once the downgrade takes effect
* Integrations unique to the higher plan will stop working
* Your monthly AI credit allowance will decrease

### Canceling your subscription

1. Go to **Settings → Billing → Cancel Subscription**.
2. Select a reason.
3. Review data retention and access cutoff.
4. Click **Confirm Cancellation**.

You'll receive a confirmation email from our billing partner, **Chargebee** — this is a legitimate Gallabox email, even though the branding is Chargebee's. Invoice and payment-method screens are also Chargebee-hosted.

**What happens when you cancel:**

* You keep access until the end of your current billing period
* After that, your account moves to a read-only state (no new conversations, no bot flows)
* Data is retained for 30 days after cancellation (contact support to export before deletion)
* You can reactivate at any time during the retention period

You can cancel annual plans early — contact support for a prorated refund.

## Team Billing

All plans include **unlimited team members** — you're not charged per user.

**Team roles:**

* **Owner** — full account control, including billing and subscription changes
* **Admin** — can manage billing, settings, and all features
* **Member** — can manage conversations and use assigned features
* **Custom roles** — create custom roles with specific permissions under **Settings → Team → Roles**

## GST and TDS (India)

* **GST** is applied based on your billing address and itemized on each invoice. If a credit note or invoice isn't reflected in the GST portal, contact support with the invoice number.
* **TDS:** if your business deducts TDS on payments to Gallabox, contact support to share the TDS certificate and request acknowledgment or a refund claim.
* If you have a tax exemption certificate, contact support to update your billing profile.

## FAQs

<AccordionGroup>
  <Accordion title="Can I switch from monthly to annual billing?">
    Yes — **Settings → Billing → Change Billing Cycle → Annual**. The change takes effect at the start of your next billing cycle.
  </Accordion>

  <Accordion title="What happens to my bot flows when I downgrade?">
    They keep working through the end of your billing period. After that, flows using nodes exclusive to a higher plan will error at that node. Review and replace those nodes before downgrading.
  </Accordion>

  <Accordion title="I was charged the wrong amount — what do I do?">
    Check your invoice breakdown first at **Settings → Billing → Invoices** — it separates plan fee, WhatsApp message charges, and AI credits, which often explains an unexpected total. If it still looks wrong, contact support with your invoice number.
  </Accordion>

  <Accordion title="Can I get a refund if I don't use Gallabox?">
    Monthly plans are non-refundable once charged. Annual plans may be eligible for a prorated refund on early cancellation — contact support.
  </Accordion>
</AccordionGroup>

## Related Articles

* [Pricing & Billing Overview](/pricing-and-billing/overview) — how plans, Message Credits, and AI Credits fit together
* [Message Credits](/pricing-and-billing/message-credits) — WhatsApp's usage-based wallet
* [AI Wallet](/pricing-and-billing/ai-wallet) — AI feature usage-based wallet