> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing and Billing FAQs

> Common questions about Gallabox billing, subscriptions, AI credits, and WhatsApp message pricing.

> **Who can use this?**
>
> * Billing FAQs are available to all Gallabox users.
> * Roles: Admin role for billing management questions

<Info>
  Common questions about billing, subscriptions, AI credits, and message pricing in Gallabox.
  This page links to the detailed guides — each linked page is the source of truth.
</Info>

## Plan & Subscription

<AccordionGroup>
  <Accordion title="How do I upgrade my plan?">
    Go to **Settings → Billing → Change Plan** — see [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions) for the full upgrade steps and proration details.
  </Accordion>

  <Accordion title="Can I downgrade my plan? What happens to my data?">
    Yes — downgrades take effect at the end of your billing period and your data is preserved. See [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions) for what to check before downgrading.
  </Accordion>

  <Accordion title="Can I switch from monthly to annual billing?">
    Yes — via **Settings → Billing → Change Billing Cycle**. See [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions) for details.
  </Accordion>

  <Accordion title="Can I cancel my subscription? What happens to my data?">
    Yes — you keep access until the end of your billing period, and data is retained for 30 days after. See [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions) for the cancellation steps.
  </Accordion>
</AccordionGroup>

## AI Credits

<AccordionGroup>
  <Accordion title="What uses AI credits in Gallabox?">
    Any AI-powered feature (Chat AI Agent, AI Reply, AI Rewrite, AI Translate, GPT nodes) — see the [AI Wallet overview](/pricing-and-billing/ai-wallet) for per-feature costs.
  </Accordion>

  <Accordion title="What happens to unused AI credits at the end of a billing cycle?">
    Your plan's monthly allocation resets each billing cycle. Purchased top-up credits do not reset and remain in your wallet. See the [AI Wallet overview](/pricing-and-billing/ai-wallet).
  </Accordion>

  <Accordion title="What happens when my AI credits run out?">
    AI-powered features stop working until you top up; non-AI features continue normally. See the [AI Wallet overview](/pricing-and-billing/ai-wallet).
  </Accordion>

  <Accordion title="Can I buy extra AI credits without upgrading my plan?">
    Yes — via **Settings → Billing → AI Wallet → Buy Top-Up**. See the [AI Wallet overview](/pricing-and-billing/ai-wallet).
  </Accordion>
</AccordionGroup>

## WhatsApp Message Pricing

<AccordionGroup>
  <Accordion title="Why am I being charged for WhatsApp messages?">
    WhatsApp (owned by Meta) charges per message on the WhatsApp Business API. These charges are separate from your Gallabox subscription fee and are billed by Gallabox on Meta's behalf. Marketing, Utility, and Authentication templates have different per-message rates.

    Check [Message Credits](/pricing-and-billing/message-credits) for full details.
  </Accordion>

  <Accordion title="How do template categories affect WhatsApp charges?">
    Marketing, Utility, and Authentication templates are charged per message at their applicable category rate. See [Message Credits](/pricing-and-billing/message-credits) for details.
  </Accordion>

  <Accordion title="Do images and files cost more than text messages?">
    No — media does not change a template's category rate. Charges apply per template message based on its Marketing, Utility, or Authentication category.
  </Accordion>

  <Accordion title="Can I reduce my WhatsApp message costs?">
    Yes — choose the appropriate template category and review your templates. See the cost-reduction tips in [Message Credits](/pricing-and-billing/message-credits).
  </Accordion>
</AccordionGroup>

## Invoices & Payments

<AccordionGroup>
  <Accordion title="Where can I download my invoices?">
    Go to **Settings → Billing → Invoices** — see [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions).
  </Accordion>

  <Accordion title="How do I update my payment method?">
    Go to **Settings → Billing → Payment Method** — see [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions).
  </Accordion>

  <Accordion title="I was charged incorrectly — what do I do?">
    Contact Gallabox support with your invoice number — see [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions) for the refund process.
  </Accordion>

  <Accordion title="Can I get a refund?">
    It depends on your plan type — see the refund policy in [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions).
  </Accordion>
</AccordionGroup>

## General

<AccordionGroup>
  <Accordion title="Do you offer discounts for nonprofits or startups?">
    Contact Gallabox sales with details about your organization. We may have special pricing for nonprofits, startups, and educational institutions.
  </Accordion>

  <Accordion title="How is tax handled on my invoice?">
    Tax (GST or local tax) is applied based on your billing address and added to each invoice.

    * **GST (India):** GST is itemized on each invoice. If an invoice or credit note isn't reflected in the GST portal, contact Gallabox support with the invoice number.
    * **TDS (India):** if your business deducts TDS on payments to Gallabox, contact support to share the TDS certificate and request acknowledgment or a refund claim for the deducted amount.
    * **Tax exemption:** if you have a tax exemption certificate, contact Gallabox support to update your billing profile.
  </Accordion>
</AccordionGroup>

## Related Articles

* [Billing & Subscriptions](/pricing-and-billing/billing-and-subscriptions) — manage your plan and billing
* [AI Wallet Overview](/pricing-and-billing/ai-wallet) — AI credits and usage
* [Message Credits Overview](/pricing-and-billing/message-credits) — per-message pricing
* [Account Security Overview](/settings/security) — secure your account