> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations

> **Who can use this?**
>
> * Gallabox users with **Integrations access**.
> * Roles: Owners and Admins

<Info>
  Integrations connect Gallabox to the tools you already use — your online store, CRM, payment gateway, spreadsheet, and more. Once connected, data flows automatically between systems, eliminating manual data entry and enabling real-time actions in your conversations.
</Info>

## Plan Availability

Integration availability varies by plan. Open an integration category below to see supported plans and connection methods.

## How Integrations Work in Gallabox

There are three ways to use integrations:

### Bot Flow Connectors

Connectors are used inside **bot flows** — when a specific action happens in the conversation, the connector performs an operation in the external tool.

**Example:** Bot flow creates a Razorpay payment link → customer pays → Wait for Order node catches the payment event → bot updates the Shopify order status to "Confirmed" and sends a confirmation message

### API Call Node

For tools without a pre-built connector, the **API Call node** (Essential+) can make HTTP requests to any REST API.

**Example:** Custom ERP system → API Call node fetches real-time inventory → Bot tells customer if a product is in stock

### Workflow Integrations

Some integrations work without any bot flow — an event in the external tool (payment captured, order shipped, cart abandoned, meeting booked) arrives via webhook and triggers a **workflow** that sends an approved WhatsApp template automatically.

**Example:** Shiprocket marks an order "Out for Delivery" → workflow fires → customer gets a WhatsApp update with the tracking link

## Connecting Your First Integration

1. Go to **Integrations**
2. Find the tool you want to connect
3. Click **Connect** → authenticate with OAuth (a secure sign-in — you log into the other tool directly, and Gallabox never sees your password) or enter your API key
4. Once connected, the tool is available inside bot flow nodes

## Integration Categories

### E-commerce (Basic+)

Connect your online store to sync orders, update status, and manage products.

**Tools:** [Shopify](/integrations/e-commerce/shopify/overview), [WooCommerce](/integrations/e-commerce/woocommerce/overview), Razorpay, PhonePe

**What you can do:**

* Update order status when payment is confirmed
* Send shipping notifications when orders ship
* Sync customer data between platforms

[See e-commerce integrations →](/integrations/e-commerce/overview)

### CRM (Essential+)

Connect your CRM to capture leads, update deals, and manage your sales pipeline.

**Tools:** [HubSpot](/integrations/crm/hubspot/overview), [Zoho CRM & Zoho Bigin](/integrations/crm/zoho-crm-and-signals/overview), [Sangam CRM](/integrations/crm/sangam), [LeadSquared](/integrations/crm/leadsquared/overview) (Essential+); [Pipedrive](/integrations/crm/pipedrive) (Advanced); [Kylas](/integrations/crm/kylas/overview), [Odoo](/integrations/crm/odoo)

**What you can do:**

* Create a CRM contact when someone fills out a form
* Update deal stages when orders are placed
* Log conversation data to CRM for sales follow-up
* Trigger sales notifications when high-value leads interact

[See CRM integrations →](/integrations/crm/overview)

### Payment Gateways (Basic+ / Advanced)

Process payments and manage transactions directly in WhatsApp.

**Tools:** [Razorpay](/integrations/payment-gateways/razorpay/overview), [Stripe](/integrations/payment-gateways/stripe/overview), [Cashfree](/integrations/payment-gateways/cashfree/overview)

**What you can do:**

* Send payment links and collect payments via WhatsApp Pay
* Wait for the payment event with the Wait for Order node before continuing the flow
* Handle failed payments with retry flows

[See payment gateway integrations →](/integrations/payment-gateways/overview)

### Productivity (Google Sheets: Basic+; Zoom: Essential+)

Connect spreadsheets and communication tools to log data and create meetings.

**Tools:** [Google Sheets](/integrations/other/google-sheets), Zoom

**What you can do:**

* Log every lead, order, and conversation to Google Sheets
* Create Zoom meeting links for demo requests
* Sync data with internal dashboards
* Maintain shared records across teams

[See productivity integrations →](/integrations/other/overview)

### AI (Advanced)

Power your bot with AI-generated replies.

**Tools:** OpenAI

**What you can do:**

* Handle complex customer queries with AI-generated responses

[See AI integrations →](/integrations/other/overview)

## Common Integration Patterns

Each arrow (→) in the examples below represents one step added to your bot flow in the Bot Flow Builder.

### Lead Capture → CRM Sync

```
Bot flow: Ask Email → Update Contact Fields
  → HubSpot: Create/update contact
  → Google Sheets: Log lead with source, timestamp
  → Subscribe to Sequence: Nurture email sequence
```

### Order Confirmation → Payment + Status Update

```
Bot flow: Razorpay: Create payment link
  → Send Text: "Complete your payment: {{payment_link}}"
  → Wait for Order: Event = "Payment Successful"
    → on event: Shopify: Update order status to "Confirmed"
               Send Text: "Your order is confirmed!"
               HubSpot: Create/update deal
```

### Appointment Booking → Meeting Creation

```
Bot flow: Ask Date, Ask Time → Update Contact Fields
  → Zoom: Create meeting link
  → Send Text: "Your demo is booked! Join here: {{zoom_link}}"
  → Google Sheets: Log booking to schedule sheet
```

## FAQs

<AccordionGroup>
  <Accordion title="Can I connect multiple tools at once?">
    Yes — there's no limit on the number of integrations you can connect. You can have Shopify + HubSpot + Google Sheets + Zoom all connected simultaneously.
  </Accordion>

  <Accordion title="My tool isn't listed — can I still connect it?">
    Yes — use the **API Call node** in bot flows (Essential+) to make HTTP requests to any REST API. If the tool has a public API, you can connect it even without a pre-built Gallabox connector. Contact Gallabox support to request a new connector if you need one.
  </Accordion>

  <Accordion title="What happens if an integration goes down?">
    If an integration call fails, the bot flow stops at that node and logs an error. Use a Condition node to check success/failure and add your own fallback — failed calls are not retried automatically.
  </Accordion>

  <Accordion title="Do integrations work with sequences?">
    Integrations primarily work inside **bot flows**. In **sequences** (proactive multi-step campaigns), only message sending is available — connector-based actions require bot flows. For lead capture with CRM sync, use a bot flow triggered by a keyword.
  </Accordion>
</AccordionGroup>

## In this section

* [CRM](/integrations/crm/overview) — Zoho, HubSpot, and other CRM integrations
* [E-Commerce](/integrations/e-commerce/overview) — Shopify, WooCommerce, Shopflo, and store events
* [Payment Gateways](/integrations/payment-gateways/overview) — Razorpay, Stripe, and Cashfree payment alerts
* [Shipping & Logistics](/integrations/shipping-and-logistics/overview) — Shiprocket and Shipway delivery notifications
* [Marketing Platforms](/integrations/marketing-platforms/overview) — CleverTap, MoEngage, WebEngage, Fyno, and Facebook Leads
* [Other](/integrations/other/overview) — Google Sheets, Zoom, Calendly, Zoho Books, MiiTel, Pabbly, Zapier, AI tools, and webhooks