> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Handle WhatsApp and Instagram conversations, organize team views, and use AI-assisted replies from one Inbox.

Use Inbox when your team needs to read, assign, and respond to WhatsApp and Instagram conversations. Web Chat conversations appear here only after a visitor continues through a WhatsApp handoff.

<Columns cols="2">
  <Card title="Omnichannel Inbox" href="/conversations/omnichannel-inbox">
    Handle WhatsApp and Instagram conversations from the shared team workspace.
  </Card>

  <Card title="Team Views" href="/conversations/team-views">
    Show each team the conversations that match its saved view.
  </Card>

  <Card title="Optimize Inbox" href="/conversations/optimize-inbox">
    Use notes, compose tools, and Inbox shortcuts while handling conversations.
  </Card>

  <Card title="AI Reply" href="/conversations/ai-reply">
    Generate a reply from the Inbox composer for a human agent to review and send.
  </Card>
</Columns>